Frequently Asked Questions (FAQ)

What is Ratchy?

Ratchy is a unique dating app that allows users to interact through profile features like bios, pictures, and interests. It also introduces innovative features like video call matching, mini-games in chats, and customizable profile XP for a personalized experience.

What makes Ratchy different from other dating apps?

Ratchy stands out with features like:

  • Profile-based liking (via bios, photos, or interests).
  • Video call matching that requires both parties to join simultaneously.
  • The ability to like someone with a comment.
  • Mini-games like Connect 4 in chats.
  • Profile XP tracking that can be private or public.
  • Instant dislikes without waiting for mutual actions.

Is Ratchy free to use?

Yes, Ratchy is free to download and use, with optional premium features available for those seeking an enhanced experience.

Is Ratchy available on Android and iOS?

Yes, Ratchy is available for both Android and iOS devices.

Profile and Matching (FAQ)

How does liking someone work on Ratchy?

You can like someone’s profile by interacting with specific features, such as their bio, pictures, or interests. You can also include a comment with your like for a more personal touch.

What is the video call matching feature?

Video call matching allows users to connect in real-time. Both users must join the video call feature at the same time for a chance to match. This adds an interactive and exciting way to meet people.

Can I see who liked my profile?

You’ll be notified when someone likes your profile. To interact further, you’ll need to like them back to form a connection.

How does the dislike feature work?

If you’re not interested in someone’s profile, you can press dislike and move on without waiting for mutual actions.

Chat Features (FAQ)

What mini-games are available in chats?

Currently, Ratchy includes two-player games like Connect 4, with more games planned for future updates. These are also great icebreakers

Can I send pictures in chats?

Sending pictures is available for all users, and both parties in a match must enable this feature via the settings before being able to view any chat images.

Are voice messages free to use?

Yes, voice messages are free for all users.

Profile Customization (FAQ)

What is profile XP, and how does it work?

Profile XP is a unique system that tracks your activity on Ratchy, such as matches, likes, and comments. It’s private by default but can be made public if you choose.

Can I edit my profile after creating it?

Absolutely! You can update your photos, bio, and interests at any time.

How many photos and videos can I upload to my profile?

Each profile can include up to 9 photos, 1 video, and 1 voice recording.

Privacy and Safety (FAQ)

Is my personal information secure on Ratchy?

Yes, Ratchy is committed to protecting your data and ensuring your privacy. Our app uses industry-standard security measures to safeguard your personal information.

How can I report a user?

If you encounter inappropriate behavior, you can report a user directly from their profile or your chat with them. Our moderation team will review the report promptly.

Can I block someone?

Yes, blocking a user will prevent them from interacting with you or viewing your profile.

Troubleshooting and Support (FAQ)

What should I do if the app crashes or freezes?

Try restarting the app or your device. If the issue persists, contact our support team through the app or email us at [email protected]

How can I delete my account?

You can delete your account in the app settings. Note that deleting your account will erase all your data permanently.

How do I contact customer support?

You can reach us via the in-app support feature or by emailing [email protected]